Implementing a new ERP system in an established company is a complex task requiring significant commitment from all stakeholders, both internal and external. It is essential to manage the project well to ensure a smooth transition.
In the majority of cases, companies believe that software vendors will handle all aspects of the implementation and everything will go according to plan. The reality is vastly different. Often software vendors fail to:
- accurately communicate what is required, from you, the customer, to ensure the project’s success,
- spend enough time understanding the full extent of your requirements, including all your current business processes,
- determine who will be affected by the implementation and whether they are on board with the changes that will result,
- identify your main reasons for changing systems and whether your objectives are all met.
We partner with you the whole way through the implementation. We ensure the project is properly defined, planned and managed from beginning to end. As we guide you through the process, you will know exactly what your commitments are as well as those of the solution provider. We help you to know what to do and what not to do. We will highlight where the hidden costs are and how to watch out for these. This aids in keeping the project on track and on budget.
There is always resistance to change, so all the way through the implementation process, we help with change management. The key to a successful implementation is properly identifying all who will be affected by the changes implemented, directly or indirectly, and then we do what is necessary to obtain their buy in and commitment to the process. When everyone buys in to the process and understands what is needed to ensure the project’s success, the implementation project not only runs smoothly with the least disruption, but also reduces the chances of budget blowouts.
On completion we provide you with the tools to measure the effectiveness of the solution in place; including whether the objectives been met, what the key performance indicators (KPI’s) are and how these can be measured. This enables you are able to quantify the expected return on investment.
The following illustrates the managed, systematic approach we use when managing an implementation project:
During each phase the various roles and responsibilities of all participants are determined. Clearly defined tasks and deadlines are outlined and agreed upon. The above activities are tailored according to each customer’s specific requirements.